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Brew Tea Co.

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Brew Tea Company - Help Centre

How do I set up a subscription?

Need a hand choosing the perfect subscription?

How often do you deliver tea?

Loose Leaf or Tea Bags?

STARTING A SUBSCRIPTION

How do I log in to my subscription account?

How do I edit my subscription?

Can I swap blends?

Can I use my Brew Coins on a subscription order?

Can I add one offs to my order?

Can I change my shipping date?

Can I skip a delivery?

Can I change how often my tea is delivered?

Can I change my Shipping Address?

How do I change my Billing Address?

How do I change my payment details?

I am having trouble using my Brew Coins

AMENDING A SUBSCRIPTION

Cancelling a Subscription

STOPPING A SUBSCRIPTION

What are Brew Coins?

How can I earn extra Brew Coins?

Do I get rewarded for referring a friend?

BREW COINS

Do I get free shipping for subscriptions orders?

What are the general shipping times for a subscription order?

Can I change my shipping address?

My tracking link is stuck, it's not been updated in a while.

My tracking link says my parcel has been delivered but it hasn't.

My order has arrived damaged.

What’s the cut off for same-day dispatch?

SHIPPING & ORDER ISSUES

Do you ship subscriptions internationally?

FOR INTERNATIONAL

Can I gift a subscription?

Can I get my order gift-wrapped?

Will there be branding on the packaging?

Can I add a gift message?

When will my pre-paid gift arrive?

GIFTING

What payment method can I use to pay for my subscription?

Can I pay my subscription via PayPal?

How can I change my payment details?

PAYMENTS

Can I return something?

RETURNS & REFUNDS

Join the Brewtime Club & get your tea delivered regularly.

Make changes to your regular tea delivery.

Earn on subscriptions, redeem on subscriptions.

Let's clear up any issues with your order.

Everything you need to know when gifting a subscription.

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