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Brew Tea Co.

If the tracking link says it was delivered, but you haven&apos;t received the parcel, we recommend you to check the picture uploaded by the driver as this will show you where the parcel has been left. A GPS location should also be visible from your link. &#xA0;If you still cannot locate the package, <a href="https://brew-tea-company-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>.

If the tracking link says it was delivered, but you haven't received the parcel, we recommend you to check the picture uploaded by the driver as this will show you where the parcel has been left. A GPS location should also be visible from your link.

My tracking link says my parcel has been delivered but it hasn't.

SHIPPING & ORDER ISSUES

How do I set up a subscription?

Need a hand choosing the perfect subscription?

How often do you deliver tea?

Loose Leaf or Tea Bags?

STARTING A SUBSCRIPTION

How do I log in to my subscription account?

How do I edit my subscription?

Can I swap blends?

Can I use my Brew Coins on a subscription order?

Can I add one offs to my order?

Can I change my shipping date?

Can I skip a delivery?

Can I change how often my tea is delivered?

Can I change my Shipping Address?

How do I change my Billing Address?

How do I change my payment details?

I am having trouble using my Brew Coins

AMENDING A SUBSCRIPTION

Cancelling a Subscription

STOPPING A SUBSCRIPTION

What are Brew Coins?

How can I earn extra Brew Coins?

Do I get rewarded for referring a friend?

BREW COINS

Do I get free shipping for subscriptions orders?

What are the general shipping times for a subscription order?

Can I change my shipping address?

My tracking link is stuck, it's not been updated in a while.

My order has arrived damaged.

What’s the cut off for same-day dispatch?

Do you ship subscriptions internationally?

FOR INTERNATIONAL

Can I gift a subscription?

Can I get my order gift-wrapped?

Will there be branding on the packaging?

Can I add a gift message?

When will my pre-paid gift arrive?

GIFTING

What payment method can I use to pay for my subscription?

Can I pay my subscription via PayPal?

How can I change my payment details?

PAYMENTS

Can I return something?

RETURNS & REFUNDS

My tracking link says my parcel has been delivered but it hasn't.Updated 2 years ago